Privacy Policy

Effective Date: March 1, 2025
Last Updated: March 1, 2025

The Facility ("we," "us," or "our") is committed to protecting the privacy of our members, clients, and website visitors. This Privacy Policy outlines how we collect, use, store, and protect your personal information.

1. Information We Collect

We collect the following types of personal information:

Personal Identifiable Information (PII): Name, address, phone number, email, date of birth.
Health & Fitness Information: Medical history, injury status, fitness assessments, training progress.
Payment Information: Credit/debit card details and billing address (processed securely by third-party payment providers).
Usage Data: Interactions with our website, facility check-ins, session attendance.

2. How We Use Your Information

We use collected information for the following purposes:

To provide training programs, membership services, and customer support.
To track training progress and ensure safe, personalized coaching.
To process payments and manage billing.
To communicate program updates, promotions, and important notifications.
To enhance user experience and improve our services.

3. Data Protection & Security

We implement industry-standard security measures to protect your personal information, including encryption, secure access controls, and restricted employee access. However, no system is foolproof, and we cannot guarantee absolute security.

4. Sharing of Information

We do not sell or rent your data. We may share information with:

Service Providers: As needed, payment processors, scheduling platforms, or fitness tracking apps.
Legal Authorities: If required by law, subpoena, or legal process.
Emergency Services: If a medical emergency arises during training.

5. Data Retention

We retain your information as long as necessary to fulfill our services, comply with legal obligations, and enforce agreements. When no longer needed, data is securely deleted.

6. Your Rights & Choices

You have the right to:

Request access to your data.
Update or correct inaccurate information.
Request deletion of your data (subject to legal requirements).
Opt-out of marketing communications at any time.

To exercise these rights, don't hesitate to contact us.

7. Third-Party Links & Services

Our website or facility may include links to third-party services. We are not responsible for their privacy practices and encourage you to review their policies before engaging with them.

8. Changes to This Policy

We reserve the right to update this Privacy Policy. Changes will be posted on our website, and continued use of our services constitutes acceptance of the updated policy.

9. Contact Information

For privacy-related inquiries, don't hesitate to get in touch with us at:
📍 The Facility
📧 Email: Info@Balancehitting.com
📞 Phone: 610.329.7179