Refund Policy

Effective Date: March 1, 2025
Last Updated: March 1, 2025

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The Facility strives to provide our members with the highest-quality training and services. This Refund Policy outlines refund terms and conditions on memberships, training sessions, and other purchases.

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1. General Refund Policy

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• All sales are final, and refunds will only be considered under specific circumstances outlined below.

• Refund requests must be submitted in writing to [Insert Contact Information] within the applicable timeframe.

 

2. Membership Fees

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• No refunds will be issued for membership fees once payment has been processed.

• Memberships are non-transferable and non-refundable, except in cases of medical disability (see Section 5).

• Members may request a hold or credit for future use in cases of extended injury, illness, or relocation (subject to approval).
   

3. Training Sessions & Packages

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• Personal Training & Group Sessions: Sessions are non-refundable but may be rescheduled with at least 24 hours' notice.

• No-shows or cancellations made within less than 24 hours of the scheduled session are non-refundable and non-transferable.

• Members will receive a full credit for a rescheduled session if a trainer cancels a session.

 

4. Program & Camp Fees

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• Refunds for specialty programs, camps, or clinics are only available if the request is made at least 7 days before the start date.

• If a participant withdraws after a program has begun, no refunds will be issued.

• In case of a facility closure or cancellation initiated by The Facility, participants will receive a full refund or credit toward future programs.
   

5. Medical & Extenuating Circumstances

• Members who experience a serious medical condition or injury that prevents them from participating may request a partial refund or credit with valid medical documentation.

• Refunds for extenuating circumstances (e.g., relocation, military deployment) will be reviewed case-by-case.
   

6. Retail & Merchandise Sales
 

• All merchandise sales are final. Exchanges for defective or damaged items may be permitted within 7 days of purchase with proof of receipt.
   

7. Processing of Refunds
 

• Approved refunds will be processed via the original payment method within 10-14 business days.

• Refunds are subject to applicable processing fees and deductions.
   

8. Contact Information
 

For refund requests or inquiries, please contact:

📍 The Facility 
📧 Email: Info@BalanceHitting.com
📞 Phone: 610.329.7179

By purchasing and participating in our programs, you acknowledge and agree to the terms of this Refund Policy.