Shipping Policy

Effective Date: March 1, 2025
Last Updated: March 1, 2025

At The Facility, we aim to provide a seamless shopping experience for our customers. This Shipping Policy outlines the terms and conditions for shipping merchandise purchased from our facility or online store.

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1. Order Processing

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• Orders are processed within 2-3 business days after payment confirmation.

• Orders placed on weekends or holidays will be processed next business day.

• Customers will receive an email confirmation with tracking information once the order has been shipped.
   

2. Shipping Methods & Delivery Times

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We offer the following shipping options:

• Standard Shipping: Estimated delivery within 5-7 business days.

• Expedited Shipping: Estimated delivery within 2-3 business days.

• Overnight Shipping: Orders placed before noon (local time) will be delivered the next business day.

Delivery times may vary depending on location, carrier delays, and unforeseen circumstances.

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3. Shipping Rates
 

• Shipping costs are calculated based on order weight, size, and destination at checkout.

• Free standard shipping is available for orders over $[XX] within the U.S.

• International shipping rates vary and may include additional customs fees or import duties, which are the customer's responsibility.
   

4. In-Store Pickup
 

• Customers may select free in-store pickup at checkout.

• Pickup orders are typically ready within 24-48 hours after order confirmation.

• A valid ID and order confirmation email are required for pickup.
   

5. Lost, Stolen, or Damaged Packages
 

• The Facility is not responsible for lost or stolen packages once they are marked as delivered.

• If an order is damaged during shipping, don't hesitate to get in touch with us within 5 days of delivery with photos of the damage.

• We will work with the shipping carrier to resolve claims, but we will issue replacements or refunds at our discretion.
   

6. International Shipping
 

• International orders may be subject to customs clearance procedures, which can cause delays.

• Customers are responsible for any applicable import taxes, duties, or fees.

• We do not guarantee delivery times for international shipments due to customs processing.
   

7. Order Modifications & Cancellations
 

• Orders cannot be modified once they have been shipped.

• Cancellation requests must be made within 12 hours of order placement.

• If an order has already been processed, it cannot be canceled, and the return policy will apply.
   

8. Contact Information
 

For shipping inquiries or issues, please get in touch with us at:
 

📍 The Facility 
📧 Email: Info@BalanceHitting.com
📞 Phone: 610.329.7179
 

By placing an order, you agree to the terms outlined in this Shipping Policy.